Terms & Conditions

Travel Agency vs. Travel Agent Understanding

I acknowledge that Castle Bound Travel Company is not the source or supplier of the travel planning services I have requested and acts solely as an agency for the individual representative who handles their travel services. I have been advised that the agent, who I am assigned to and/or whom I have chosen, is solely responsible for providing the services that I have purchased. I consent to the use of those suppliers and agree not to hold Castle Bound Travel Company responsible should any of these suppliers fail to provide the travel services I have purchased, cease to operate, fail to comply with any applicable law, and/or engage in any negligent act or omission that cases me any sort of injury, damage, delay, or inconvenience.

Payments

I understand that final payment is due prior to departure according to each supplier’s terms and conditions involved in my travel booking (hotel, cruise line, transportation company, sightseeing operators, and other travel service vendors). If full/final payment is not received by the applicable due date, reservations are subject to cancellation and deposits can be forfeited.

I understand that my travel agent will be processing payments for my trip on my behalf and that I will be unable to do so as an individual for specific vendors. I agree to use the Castle Bound Travel Company Credit Card Authorization form to grant permission for any charges being authorized toward my preferred method of payment being a credit card, bank account, gift card, etc.

Travel Documentation

I will review each person in my party’s travel documents for accuracy upon receipt. I understand that the name, date of birth, and gender that appears on their identification (18+) must exactly match the same data that is listed. I acknowledge that failure to comply with these requirements may result in denied entry, and/or boarding, reservations, or security checkpoint delay. I must contact my travel advisor immediately regarding any discrepancies. I will review the face covering/mask requirements at my destination to ensure that I comply.

A. Closed-Loop Travel

Cruises beginning and ending in the same location are considered “closed-loop,” meaning they begin and end at the same port in the United States. U.S. citizens on closed-loop cruises will be able to enter or depart the country with proof of citizenship, such as an Enhanced Driver's License (EDL), a government-issued birth certificate (issued by the Vital Records Department in the state where he or she was born) or passport, and if 16 or older, a government issued driver's license, or picture ID - denoting photo, name, and date of birth.

In the event that you are unable to make it back onto the ship while in port internationally, keep in mind that a birth certificate will not be sufficient documentation to fly back to the United States.

B. Flying to International Destinations

All travelers will be required to have a valid passport when flying internationally. If you already have one, it should be valid for at least six months after you return home and have two or more blank pages, depending on your destination. Otherwise, some countries may deny entry.

If you do not have a passport, it is recommended that you apply several months in advance for a new one. Client is responsible for providing and maintaining accurate and up to date travel documents for all travelers. If you don’t have the required documentation and identification, you will not be allowed to board the plane and would be responsible for any resulting costs.

For more information on passports and international travel, please visit:

https://travel.state.gov/content/travel.html

3rd Party Vendors

Example: Transportation, babysitters, excursions...
By signing this waiver, you acknowledge that (Travel Agent) and/or Castle Bound Travel Company is solely booking a third party vendor not sanctioned by the travel vendor on behalf of the client and is not liable for anything including, but not limited to:

Damages, loss, theft, destruction of personal property
Personal injury or death
Cancellations for any reason
Delayed/late pick-ups or drop-offs, including delays that result in missing ship/transportation, along with any charges incurred for missing said ship (lodging, embassy, transportation, fees, cancellations, etc.)
Anything monetary such as charges, refunds, etc.
Covid-19 and any other sickness

Any dispute with the third party vendor must be handled by the client and the company directly. The Travel Agent and/or Castle Bound Travel Company will not assist or testify to any wrongdoing.

I waive liability and release Castle Bound Travel Company, its affiliates, owners, vendors, operators, agents, and employees from any and all actions, suits, claims, controversies, damages, judgments, and executions whatsoever, in law or in equity, direct or indirect, known or unknown, foreseeable or unforeseeable, which I may have or acquire, arising from, concerning, or related to entry into, travel to or from, and/or participation in Castle Bound Travel Company.

Travel Insurance and Protection

I acknowledge that Castle Bound Travel Company encourages & offers Travel Insurance on specific suppliers, to protect me and my travel arrangements. Should I choose to deny appropriate travel insurance, I recognize that if I cancel or modify my travel for any reason, any or all portions of my trip may not be refunded by the travel suppliers; and that Castle Bound Travel Company’s travel supplier’s cancellation policies, forfeitures and penalties will apply, potentially resulting in the loss of monies up to the full cost of my travel booking and any related costs. Any insurance claims that may fall under the relevant travel insurance policy must be submitted to the insurance company identified in the policy. It is my responsibility to find any answers.

Liability

Castle Bound Travel Company is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, or any conditions, actions or omissions that are beyond its reasonable control. The risk of exposure to COVID-19 exists in any public place where people are present. By allowing Castle Bound Travel Company to book your reservation you voluntarily assume all risks related to exposure to COVID-19.

Traveling while Pregnant

Women who have entered their 24th week of pregnancy as of their embarkation date or who will enter their 24th week of pregnancy during the cruise will be refused passage due to safety concerns.

Neither a doctor’s medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line cannot be held responsible or liable for any complications relating to pregnancy at any stage.

The Centers for Disease Control and Prevention (CDC) has issued a travel alert for travelers to specific countries in Latin America, the Caribbean, and Bahamas along with specific areas in Florida due to the Zika virus, a mosquito related illness. While the most common symptoms are usually mild and include fever, rash, joint pain and red eyes, pregnant women should pay special attention to the travel alert and take necessary precaution to avoid mosquito bites. Additional information can be found under the Travelers Health section of the CDC website at http://wwwnc.cdc.gov/travel/notices and http://www.cdc.gov/zika.

Privacy Policy

Last updated: January 2024

Information that is gathered from visitors:

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor's email and a username will be stored on the server.

How the Information is used:

The information is used to enhance the visitor's experience when using the website to display personalized content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options:

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies:

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.

Google Ads:

Google, as a third party vendor, uses cookies to serve ads.

Google's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.

Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.